Lifetime Materials & Manufacturing Warranty
Ocean-Tamer Marine Bean Bags are covered under our lifetime materials warranty against product defects and workmanship when used under normal marine conditions. Materials covered under the Materials & Manufacturing Warranty include stitching, zipper, and handles.
Ocean-Tamer 5 Year Marine Vinyl Warranty
The Ocean-Tamer marine vinyl is backed by a 5 year warranty. This covers normal wear and vinyl defects under normal marine conditions. 5 Year Marine Vinyl Warranty includes fading, cracking, separating, and abrasion when product is used properly under normal marine conditions.
Lifetime Accidental Damage Warranty
Ocean-Tamer Marine Grade Bean Bags are covered under our Accidental Damage Warranty when used under normal marine conditions and when accident is deemed unavoidable. The Lifetime Accidental Damage Warranty covers tears, rips, and punctures. Ocean-Tamer will repair or replace all Ocean-Tamer Marine Grade Bean Bags under these conditions for the life of the product. The Accidental Damage Warranty does not cover shipping cost to and from our facility.
Abuse of any of the above mentioned warranties will void all warranties for the life of the product.
Ocean-Tamer Marine Grade Bean Bags Warranty Does Not Include:
- Avoidable abrasions, defects, or any other abusive action other than a failure of a component covered under the above mentioned warranties.
- Mold or mildew cause by improper storage. (This includes but is not limited to stacking or storing marine bean bags in wet or damp conditions).
- Abuse of any of the above listed Ocean-Tamer warranties. (This includes intentional abuse).
- Negligent use of the product by the owner or authorized Ocean-Tamer dealer.
- Replacement of Ocean-Tamer filler unless containment was unavoidable.
- Replacement of Ocean-Tamer filler for re-boosting bean bag.
- Replacement of product when repair is possible.
- Damaged products due to improper opening of packaging material.
Ocean-Tamer will repair, or attempt to repair, any products that are damaged by improper opening or products that are not covered under any of the above mentioned Ocean-Tamer warranties at the lowest possible cost to the owner.
Product Return Policy
If you experience a problem with one of our Ocean-Tamer Marine Grade Bean Bags contact us before returning the damaged product to obtain a return authorization code. You will be given specific instructions at the time of return authorization as to the proper way to return your Ocean-Tamer product. All returned products must be authorized by Ocean-Tamer before the product will be accepted. You must provide proof of purchase from an authorized Ocean-Tamer dealer or from our Ocean-Tamer online store before an authorization code will be given to you.
Purchaser and product owner is liable for all shipping cost required in sending products back to Ocean-Tamer. Ocean-Tamer will pay the return shipping cost of unfilled products back to the original owner only if the product is covered under the Ocean-Tamer warranty requirements listed above. Ocean-Tamer will only warranty products when purchased through ocean-tamer.com or through and Ocean-Tamer authorized dealer. Original receipt is required for warranty to be valid. Ocean-Tamer reserves the right to inspect returned products for abuse and refuse repair or replacement of those products.